Frequently Asked Questions

Getting started is simple:

• Sign up and complete the quick onboarding wizard
• Copy your unique <script> snippet from the dashboard
• Paste it before the closing </body> tag on any page
• The widget appears automatically — no developer needed

Works with WordPress, Shopify, Wix, Webflow, Squarespace, and any custom HTML site.

Yes — a full 14-day free trial with no credit card required. During your trial you get:

• Unlimited conversations and lead captures
• Full AI customization and knowledge base training
• Calendar integration and automatic meeting booking
• CRM sync and analytics dashboard

After subscribing, you're also covered by a 30-day money-back guarantee.

Absolutely. RubyOrbit includes a built-in knowledge base builder:

• Upload PDFs, Word docs, or plain text files
• Add custom FAQs and product descriptions
• Set brand voice, tone, and conversation rules
• Update the knowledge base at any time from your dashboard

The AI will only answer based on what you've provided, keeping responses accurate and on-brand.

RubyOrbit connects to your calendar and handles the full booking flow:

• Checks your real-time availability from Google Calendar, Outlook, or Calendly
• Qualifies the visitor before offering a time slot
• Books the meeting directly without any human intervention
• Sends confirmation and reminder emails automatically
• Handles rescheduling and cancellations

Your calendar fills with qualified prospects — not time-wasters.

RubyOrbit integrates with 35+ platforms out of the box:

• CRM: Salesforce, HubSpot, Pipedrive, Zoho CRM
• Calendar: Google Calendar, Outlook, Calendly
• Communication: Slack, Microsoft Teams, email
• Automation: Zapier, Make (Integromat), webhooks

All lead data syncs in real time with closed-loop revenue attribution so you can prove ROI.

RubyOrbit supports 95+ languages with:

• Automatic visitor language detection
• Real-time translation within the conversation
• Multilingual knowledge bases
• Full RTL support for Arabic, Hebrew, and Farsi

Top languages include English, Spanish, French, German, Portuguese, Chinese, Japanese, and Arabic.

Pricing is based on your conversation volume and features needed. All plans include:

• 14-day free trial — no credit card required
• Unlimited integrations on paid plans
• Priority support and onboarding assistance

Visit the Pricing section on the homepage for current plan details or contact us for an Enterprise quote.

We accept:

• All major credit and debit cards (Visa, Mastercard, Amex)
• PayPal
• Bank transfers (Enterprise plans)

All payments are processed securely through Stripe with 256-bit encryption.

• Cancel any time from your dashboard — zero cancellation fees
• Access continues until the end of your billing period
• Export all your leads, conversations, and data before you go
• New subscribers get a 30-day money-back guarantee

• 256-bit SSL/TLS encryption for all data in transit and at rest
• SOC 2 Type II certified
• GDPR and CCPA compliant
• Regular third-party penetration testing and security audits
• 99.9% uptime SLA with redundant infrastructure

We never sell or share your visitor data with third parties. Full details on our Security page.

You do. All conversation history, lead data, and analytics belong entirely to you:

• Export data at any time in CSV or JSON format
• Request full data deletion at any time
• Visitor data is never used to train third-party AI models
• Data residency options available for Enterprise customers

• Response time: Under 2 seconds for every AI reply
• Availability: 24 / 7 / 365 — including weekends and holidays
• Uptime SLA: 99.9% guaranteed with status page transparency
• Infrastructure: Multi-region redundancy, auto-failover